Terms of Service

What Stoop Does

Stoop provides a software platform designed to help real-estate professionals organize transaction milestones, tasks, dates, documents, client communications, reminders, and client-facing updates. The Service may allow an agent, broker, team, brokerage, or other authorized business user (each, an “Agent User”) to create transaction workspaces, invite clients and other authorized participants, assign tasks, share documents or updates, schedule notifications, and manage workflow. Stoop is a technology provider only. Stoop is not:

• A real-estate broker, brokerage, agent, lender, mortgage broker, title company, escrow holder, closing attorney, appraiser, inspector, insurer, fiduciary, tax professional, or legal professional.
• A party to a real-estate transaction.
• A provider of legal, tax, financial, lending, title, escrow, insurance, appraisal, inspection, or real-estate advice.
• Responsible for negotiating, drafting, reviewing, validating, filing, transmitting, recording, funding, or enforcing any real-estate contract, disclosure, financing document, settlement statement, deed, wire instruction, or other transaction document.

Your Agent User, brokerage, lender, attorney, title company, or another qualified professional—not Stoop—remains responsible for the advice, services, documents, deadlines, decisions, representations, and transaction obligations applicable to you.

Eligibility and Accounts

You must be at least 18 years old and legally able to enter into a binding contract to use the Service. The Service is not directed to children under 13, and you may not use it on behalf of a person who does not meet these requirements. To use some features, you must create an account or accept an invitation to a transaction workspace. You agree to provide accurate, current, and complete account information and to update it if it changes. You are responsible for:

• Maintaining the confidentiality of your login credentials.
• All activity occurring through your account.
• Promptly notifying us at support@yourstoop.com if you suspect unauthorized access or a security incident involving your account.

Do not share credentials, use another person’s account without authorization, or create accounts using false identities. The Service may include different roles, including Agent Users, client invitees, co-agents, lenders, attorneys, transaction coordinators, and team members. Access depends on the permissions set by the applicable Agent User, brokerage, workspace administrator, or Stoop, and your visibility into a workspace may be limited by your role and transaction side. Stoop is not responsible for a workspace administrator’s permission decisions.

Agent Users and Client Invitees

If you are an Agent User, you are responsible for:

• Ensuring you have all required licenses, authorizations, consents, and authority to use the Service and invite participants.
• Complying with all applicable laws, regulations, MLS rules, brokerage policies, professional duties, advertising rules, privacy obligations, and record-retention requirements.
• Confirming that information, tasks, dates, documents, and communications you create, upload, send, or share are accurate, authorized, appropriate, and current.
• Selecting the correct participant roles, transaction side, visibility settings, and notification preferences.
• Reviewing automated communications and workflow settings where professional judgment is needed.
• Obtaining any consent required to contact clients or other participants by email, text message, phone, or other electronic means.

Stoop does not verify your real-estate license, authority, transaction role, the accuracy of any transaction information, or your right to share any content or personal information. If you are invited to Stoop by an Agent User, the inviting party—not Stoop—is generally responsible for the transaction information, communications, documents, and requests presented to you. Contact your agent, attorney, lender, title company, or other appropriate professional with questions about your transaction status, deadlines, contracts, financing, title, escrow, settlement, or closing.

Transaction Information and Client Communications

The Service may display transaction status, milestone dates, task completion, countdowns, notifications, summaries, or other workflow information. These features are informational and convenience tools only. Information shown may be incomplete, delayed, entered incorrectly, changed, subject to third-party action, or dependent on information supplied by users or integrations. Displaying a date, task, milestone, countdown, status, or update does not guarantee that a transaction is on track, a deadline has been met, financing will close, title is clear, funds have been received, a condition has been satisfied, or a closing will occur.

You remain responsible for independently verifying all material deadlines, documents, instructions, transaction terms, and communications with the appropriate qualified professional. Do not rely on the Service as your sole source of information for time-sensitive or legally significant matters; it is not an emergency service and may be unavailable, delayed, or interrupted. Notifications sent by email, SMS, or push are a convenience and may not be delivered for reasons outside Stoop’s control, so do not treat a missing notification as proof that no action or deadline exists.

Wire Fraud Warning

Real-estate transactions are frequent targets of wire fraud and impersonation scams. Stoop will never require you to rely solely on an email, text message, in-platform message, or uploaded document for wiring instructions. Before sending money, changing payment instructions, or relying on wire instructions:

• Independently call your verified title company, closing attorney, lender, escrow holder, or other authorized party using a trusted phone number obtained from a known, independent source.
• Confirm all wire instructions verbally with an authorized representative.
• Do not rely on email or text links, caller-ID information, or last-minute changed instructions without independent verification.

Stoop is not responsible for losses resulting from wire fraud, impersonation, unauthorized communications, compromised email accounts, incorrect payment instructions, or a user’s failure to independently verify instructions.

Your Content and Data

“User Content” means information, data, documents, images, messages, tasks, dates, notes, contact information, transaction details, and other materials that you or another user submit, upload, transmit, create, or make available through the Service. You retain any ownership rights you have in your User Content. You grant Stoop a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, process, format, transmit, display, and otherwise use User Content only as necessary to:

• Provide, secure, maintain, support, and improve the Service.
• Carry out your instructions and the instructions of authorized workspace administrators.
• Send communications and notifications requested or configured through the Service.
• Prevent fraud, enforce these Terms, comply with law, and protect the rights, safety, and property of Stoop, users, and others.
• Create aggregated and de-identified information that does not identify you or a particular individual.

You represent that you own or have all rights necessary to share your User Content, that it does not infringe another person’s rights or violate applicable law, and that it is not unlawful, fraudulent, misleading, defamatory, abusive, harassing, or discriminatory. Unless Stoop expressly provides a secured feature for the purpose, do not upload Social Security numbers, financial-account or card numbers, banking credentials, unverified wire instructions, government-issued identification, full loan applications or credit reports, or protected health information. You are responsible for the accuracy, completeness, and timeliness of the information you enter; Stoop does not independently validate User Content or the identity or authority of transaction participants.

Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms. You may not, and may not allow another person to:

• Use the Service in violation of applicable laws, regulations, MLS rules, brokerage policies, or professional obligations.
• Use the Service to provide or hold yourself out as providing legal, tax, lending, title, escrow, investment, or other regulated advice unless duly qualified and authorized.
• Upload malware, ransomware, viruses, malicious code, or harmful content.
• Attempt to gain unauthorized access to accounts, workspaces, systems, data, or networks.
• Interfere with, disrupt, reverse engineer, decompile, scrape, probe, test, or circumvent the Service or its security measures, except as expressly permitted by law.
• Copy, modify, distribute, sell, lease, sublicense, or commercially exploit the Service except as expressly authorized by Stoop.
• Use automated means to access, collect, or extract data from the Service without Stoop’s written permission.
• Impersonate another person, misrepresent your identity or authority, or send deceptive communications.
• Use the Service to send spam, unlawful marketing, or messages without required consent.
• Upload content that you do not have the right to share.
• Use the Service to facilitate discrimination or unlawful housing practices.
• Use the Service in a way that harms, exploits, or violates the privacy of minors.

We may investigate suspected violations and suspend, limit, remove, or terminate access or content as permitted by law and these Terms.

Electronic Communications and Consent

By using the Service, providing an email address or telephone number, accepting an invitation, or enabling notifications, you agree that Stoop and authorized workspace participants may provide communications electronically, including account notices, security notices, transaction updates, reminders, service messages, billing communications, and legally required disclosures. You may withdraw consent to non-essential electronic communications or change notification preferences in your account settings where available, though this may limit your ability to use some features.

For text messages: message and data rates may apply, and message frequency varies based on transaction activity and your settings. You may opt out of non-essential SMS messages by replying STOP where supported, or reply HELP or contact support@yourstoop.com for help. Opting out of text messages does not necessarily stop in-app or email communications and may prevent you from receiving time-sensitive reminders.

Fees, Billing, and Subscriptions

Certain Service features may require payment. Prices, billing frequency, included features, renewal terms, taxes, and any applicable limits will be shown at or before purchase. By purchasing a paid subscription or feature, you authorize Stoop and its payment processor to charge the applicable payment method for the stated fees, taxes, and any authorized recurring charges.

If your plan renews automatically, your subscription will continue and you authorize recurring charges until you cancel according to the cancellation process displayed in the Service. Stoop may change fees or plan features prospectively, with notice as required by law, and updated fees generally apply at the next renewal period. Except where required by law or expressly stated in a separate written agreement, fees are non-refundable, and you remain responsible for all fees incurred before cancellation. Fees do not include applicable sales, use, excise, value-added, withholding, or other taxes, which are your responsibility other than taxes based on Stoop’s net income.

Intellectual Property

The Service, including its software, interfaces, design, text, graphics, logos, trademarks, content, features, and technology, is owned by or licensed to Stoop and is protected by intellectual-property and other laws. Subject to these Terms, Stoop grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for its intended purpose.

No ownership interest in the Service or Stoop intellectual property is transferred to you. You may not use Stoop’s name, logo, trademark, or branding without our prior written permission, except to identify Stoop accurately in a factual manner. If you provide feedback, suggestions, or ideas about the Service, you grant Stoop the right to use them without restriction or compensation to you.

Third-Party Services and Integrations

The Service may link to, integrate with, or facilitate services provided by third parties, including payment processors, email and SMS providers, cloud-storage providers, e-signature providers, brokerage systems, CRM tools, MLS-related services, lenders, title companies, and other platforms.

Third-party services are governed by their own terms and privacy policies. Stoop does not control and is not responsible for third-party services, content, availability, data practices, acts, omissions, or security. Your use of an integration may require you to authorize Stoop to access or exchange data with that provider, and you are responsible for reviewing and accepting the third party’s terms before enabling an integration.

AI-Assisted Features

If Stoop offers AI-assisted tools, including tools that help draft listing descriptions, messages, summaries, tasks, or other content:

• AI-generated content may be inaccurate, incomplete, outdated, biased, or inappropriate for your particular circumstances.
• You are responsible for reviewing, editing, verifying, and approving all AI-generated content before relying on, publishing, sending, or using it.
• AI-generated content is not legal, tax, financial, lending, title, real-estate, or professional advice.
• Do not submit sensitive information to an AI feature unless Stoop expressly permits it and provides instructions for doing so.
• Stoop may use service providers to operate AI-assisted features as described in the Privacy Policy.

Stoop will not use your transaction documents, private messages, or personal information to train general-purpose AI models unless we obtain any consent required by applicable law and clearly disclose that practice.

Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. It is incorporated into these Terms by reference.

By using the Service, you acknowledge that you have reviewed the Privacy Policy. If you are an Agent User, you are responsible for providing any notices and obtaining any consents required for the information you submit to Stoop or use to invite or communicate with others.

Suspension and Termination

You may stop using the Service at any time. To cancel a paid subscription, follow the cancellation instructions in your account or contact support@yourstoop.com. Stoop may suspend, restrict, or terminate your access to all or part of the Service if we reasonably believe that:

• You violated these Terms or applicable law.
• Your use creates a security, privacy, fraud, legal, reputational, or operational risk.
• You provided false information or misrepresented your authority.
• Fees are overdue.
• We are required to do so by law, court order, or government request.

Where reasonably practicable, we will provide notice and an opportunity to address the issue. We may act immediately where delay could create harm, security risk, fraud risk, legal exposure, or service disruption. Upon termination, your right to use the Service ends, but provisions regarding payments, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and survival continue to apply.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, STOOP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

STOOP DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, AVAILABLE AT A PARTICULAR TIME, FREE FROM HARMFUL COMPONENTS, OR THAT ANY DATA, DATE, TASK, STATUS, NOTIFICATION, DOCUMENT, INTEGRATION, COMMUNICATION, OR OUTCOME WILL BE ACCURATE, COMPLETE, TIMELY, OR RELIABLE. STOOP DOES NOT GUARANTEE ANY REAL-ESTATE TRANSACTION OUTCOME, INCLUDING CONTRACT PERFORMANCE, FINANCING APPROVAL, APPRAISAL RESULTS, TITLE STATUS, INSPECTION RESULTS, CLOSING, FUNDING, RECORDING, OR AVOIDANCE OF FRAUD. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STOOP AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR OPPORTUNITY; OR LOSSES ARISING FROM OR RELATED TO:

• Your use of or inability to use the Service.
• Reliance on a transaction date, task, notification, status, document, communication, integration, or other information in the Service.
• An act, omission, advice, communication, error, or decision of an Agent User, client, brokerage, lender, attorney, title company, escrow holder, vendor, or other third party.
• Wire fraud, payment fraud, impersonation, compromised credentials, or unverified payment instructions.
• Unauthorized access to or alteration of User Content, except to the extent prohibited by law.
• Service interruptions, data loss, bugs, device issues, connectivity issues, or third-party service failures.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STOOP’S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO STOOP FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100). Nothing in these Terms limits liability that cannot legally be limited, including liability for intentional misconduct.

Indemnification

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Stoop and its members, managers, employees, contractors, affiliates, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses—including reasonable attorneys’ fees—arising from or related to:

• Your User Content.
• Your use of the Service.
• Your violation of these Terms or applicable law.
• Your violation of another person’s rights, including privacy, confidentiality, or intellectual-property rights.
• Your failure to obtain required consent to submit information, invite participants, or send communications.
• Your real-estate, business, professional, transaction, or client communications and activities.

Stoop may assume exclusive control of the defense of a matter subject to indemnification, and you agree to cooperate with that defense.

Disputes; Governing Law; Venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Georgia, without regard to conflict-of-law rules, except where federal law or the law of your residence requires otherwise.

Before filing a claim, you agree to contact Stoop at legal@yourstoop.com and attempt in good faith to resolve the dispute informally for at least 30 days. Unless prohibited by law or otherwise agreed in writing, any dispute that is not resolved informally must be brought exclusively in the state or federal courts located in Georgia, and you and Stoop consent to personal jurisdiction and venue in those courts.

Changes to These Terms

We may update these Terms from time to time. If we make a material change, we will provide notice through the Service, by email, or by another reasonable method before the change takes effect when required by law.

The updated Terms will identify a revised “Last Updated” date. Continued use of the Service after the effective date means you accept the updated Terms, except where additional consent is legally required. We will not use a retroactive Terms update as a substitute for obtaining required consent for a materially different data use or disclosure.

General Terms

These Terms, the Privacy Policy, any applicable order form, and any additional terms presented for a specific feature form the entire agreement between you and Stoop regarding the Service.

• Order of precedence: if there is a conflict between these Terms and a written agreement signed by Stoop and an authorized representative of your organization, that signed agreement controls to the extent of the conflict.
• Assignment: you may not assign or transfer these Terms without Stoop’s written consent. Stoop may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or operation of law.
• Severability: if any provision is found unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in effect.
• No waiver: a failure to enforce any provision is not a waiver of that provision or any other provision.
• Force majeure: Stoop is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, internet or telecommunications failures, power outages, cyberattacks, government actions, or third-party service interruptions.